FREQUENTLY ASKED QUESTIONS

Extraordinary times call for extraordinary measures, and at the Grand Lake Lodge, we’re going to great lengths to protect your safety and provide the same phenomenal service you’ve come to expect from us. We’ve started offering electronic and curbside check-in services. We’ve instituted a PPE policy among our staff and begun offering disposable masks and hand sanitizer on site. And we’ve committed to screening our staff at the beginning and end of every shift. We’re using sterilizing wands to help ensure your room is clean. And we’re offering new and novel food and beverage services, take-out lunches and dinners and. We’re taking COVID-19 very seriously. And we’re taking extraordinary steps now to help keep you safe. If you have any questions or concerns, feel free to give us a call at (970) 627-3967.

Check-in begins at 3:00p.m. And check-out time is 11:00 a.m.

Pets are accepted in the majority of our cabins with an additional $50 per pet fee.

We accept cancelations that are requested at least 15 days prior to arrival. For reservations of our Elk and Ford cabins, we will schedule a refund less a 50% cancellation fee, and for all other units, we will schedule a refund less a $25.00 cancelation fee. No refund will be given if the cancelation request is made within 15 days of arrival.

We offer air mattresses for an additional $25 and cribs for no charge. However, both of these amenities must be reserved in advance.

We require a first night deposit for all cabins.

Our on-site restaurant is open 10:00a.m.–2:00p.m. and 4:45p.m.–8:45p.m. To see what we’re currently serving and to make a reservations, check out our Dine page.

Smoking is prohibited in all rooms at Grand Lake Lodge and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. A violation of the no-smoking policy may result in a fine of up to $250.

When you book a stay at Grand Lake Lodge, a small additional resort fee of $10 per night will be added to your total. This fee goes towards year-round maintain the communal amenities that make your stay here extra special, including our pools, our Deer Deck, our porch swings and our playground.

We want every person who visits Grand Lake Lodge to be able to enjoy every amenity and take in every view. That’s why our ADA-compliant property features include:

• ADA-accessible parking near the entrance
• Sufficient parking space to allow a ramp
• Ramp access at all entrances and exists
• Unobstructed pathways from the parking lot to the entrance
• Unobstructed pathways from all of the key points of interest within the hotel to any other key point of interest
• Sufficient door width to accommodate a wheelchair or walker