FREQUENTLY ASKED QUESTIONS

Check-in begins at 3:00p.m. And check-out time is 11:00 a.m.

Reservations canceled on or before 15 days prior to arrival date will receive a deposit refund less a $25 cancellation fee. A deposit is required for the first and last night of the reservation. Reservations canceled within 15 days of the arrival date will forfeit the total deposit amount. A $25 cancellation fee will be imposed against any refund due.

There are no refunds for early departure.

For reservations of our Elk and Ford cabins, 50% of the deposit will be refundable if canceled until 15 days before arrival date. For all other units, we will schedule a refund, minus a $25.00 cancelation fee.

No refund will be given if the cancelation request is made within 15 days of arrival.

MAJOR HOLIDAY CANCELLATION POLICY

All cancellations subject to forfeit of 1st night's stay. Reservations require a minimum deposit equal to the first night, at the time of reservations. Applies to all Hospitality Units and Hotel Rooms. This applies to the following weekends, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Eve.

Pets are accepted in the majority of our cabins with an additional $50 per pet fee.

We offer air mattresses for an additional $25 and cribs for no charge. However, both of these amenities must be reserved in advance.

We require a first night's deposit for cabins and a two night deposit specifically for the Elk and Ford Cabins.

Our on-site restaurant is open 10:00a.m.–2:00p.m. and 4:45p.m.–8:45p.m. To see what we’re currently serving and to make a reservations, check out our Dine page.

Smoking is prohibited in all rooms at Grand Lake Lodge and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. A violation of the no-smoking policy may result in a fine of up to $250.

When you book a stay at Grand Lake Lodge, a small additional resort fee of $18 per night will be added to your total. This fee goes towards year-round maintenance the communal amenities that make your stay here extra special, including our pool, our Deer Deck, our porch swings and our playground.

We want every person who visits Grand Lake Lodge to be able to enjoy every amenity and take in every view. That’s why our ADA-compliant property features include:

• ADA-accessible parking near the entrance
• Sufficient parking space to allow a ramp
• Unobstructed pathways from the parking lot to the entrance
• Unobstructed pathways from all of the key points of interest within the hotel to any other key point of interest

To view a property map of Grand Lake Lodge, click here (1mb pdf file).

Grand Lake Lodge doesn't have a shuttle service directly but we highly recommend our friends at Grand Mountain Rides, located in Winter Park. They do long distance rides to Denver International Airport, as well as local rides within the county, and everything in between! If you are a guest of Grand Lake Lodge, needing to get picked up or dropped off somewhere, you'll receive a 15% off discount. Visit grandmountainrides.com to book! Use PROMO code: GLLODGE15